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Tough Questions,
Clear Answers
We have spoken with procurement professionals across the country to gather key questions and answer them in a way that should help you understand our business and how we can work with you.
Sector Experience
Our team brings a wealth of expertise across various sectors, ensuring tailored solutions that meet your unique needs. From banking to healthcare, and everything in between, we leverage our deep industry knowledge to drive efficiency and innovation in your supply chain.
Filters
Transport & Logistics
Transport Management Systems: Development of comprehensive transport management systems that include multiple mobile and web systems, and integration with ERP, ports, shipping, and car manufacturers.
Logistics Management: Creation of logistics management systems for efficient handling of shipping orders, containers, and overall logistics operations.
Mobile Product Development: Development of SaaS mobile products tailored for logistics and transport management needs.
Integration Solutions: Providing integration solutions that connect various systems and streamline operations within the transport and logistics ecosystem
Healthcare & Social
Identity Management: For example, CodeHQ developed a network and security portal for a client, which involved cloud identity data aggregation, big data pipelines, and transformation, as well as integrations with other systems.
Student and Staff Portals: Development of portals that include integrations, e-commerce functionalities, and online assessment tools.
Aged Care and Disability Resource Management Systems: CodeHQ has worked with international and local agencies providing technology solutions to support their people, clients and operations.
Retail & E-commerce
SaaS Product Development: For clients in the retail sector, CodeHQ has developed SaaS products that streamline business operations and improve customer experiences.
Mobile Applications: In the FMCG sector, CodeHQ has created mobile applications for order picking and stock management, helping businesses manage their inventory more effectively.
E-commerce Enhancements: Projects in the high-scale e-commerce sector include product photo management, technology upgrades, search category and attribute improvements, API development, SEO optimization, and performance and scalability enhancements
Media & Entertainment
Media and Entertainment Media: CodeHQ has developed digital publications, subscription systems, and editorial system enhancements. They have also implemented test automation, AI, and various integrations to improve the functionality and performance of media platforms.
Entertainment: In the entertainment sector, CodeHQ has worked on SaaS web platform development, providing robust and scalable solutions to meet the needs of their clients.
Technology & SaaS
Solution Consulting and Architecture: Providing expert consulting and architectural design to ensure robust and scalable software solutions.
Enterprise Development: Developing enterprise-grade software solutions that meet the specific needs of businesses.
Web and Mobile Development: Creating high-quality web and mobile applications using various frameworks and technologies.
Systems Integration: Ensuring seamless integration of new software with existing systems to enhance functionality and performance.
Legacy System Migration: Assisting businesses in migrating from outdated systems to modern, efficient solutions.
Professional Services & Commercial
Legal: CodeHQ has developed SaaS products and provided Gsuite and SaaS integrations and UI development for clients in the legal industry .
Consulting Sector: CodeHQ has designed and developed data management and report generation systems for consulting firms, enhancing their data handling and reporting capabilities.
Commercial Real Estate: CodeHQ has worked on SaaS core framework upgrades, enhancements, and testing for clients in the commercial real estate sector, ensuring their software systems are robust and efficient.
Professional Services: CodeHQ offers a wide range of professional services including solution consulting, architecture, business analysis, project management, integration, development, and testing services. They have experience working with various technologies including web, mobile, desktop, database, middleware, and enterprise software development .
Manufacturing, Sustainability & Agriculture
Manufacturing: CodeHQ developed a secure deployment platform and remote support tools for complex CAN protocol systems. This ensures robust and reliable operations for manufacturing clients.
Agriculture: CodeHQ has worked on agrichemical and farm management systems, including the development of mobile applications using Flutter and Cordova. They have also created software for remote control of heavy machinery, enhancing efficiency and control in agricultural operations.
Sustainability: CodeHQ has developed a carbon reporting and carbon/water optimization platform. This platform helps businesses track and optimize their carbon and water usage, contributing to their sustainability goals.
Finance & Insurance
Banking, Finance, Insurance Modern Branch Systems Design: Designing and implementing modern systems for bank branch functions, enhancing customer experience and operational efficiency with better UX, modern React UX and mainframe integration.
Client and Advisor Portals: Development of client web portals manage their active and KiwiSaver funds, including tools for reporting to the Financial Markets Authority and clients’ portfolio reporting.
Fund Data Management Tools: Integration with investment administration companies to manage and report on fund data accurately.
Augmented Software Development and QA Teams: Providing additional development and quality assurance resources to support ongoing projects and initiatives in financial services and for the New Zealand Stock Exchange
Education & Training
Education, Training and ITOs Student and Staff Portals: Development of portals with integrations, e-commerce functionalities, and online assessment tools.
Network and Security Portal Development: This includes cloud identity data aggregation, big data pipelines, transformation, and various system integrations.
Websites and Portals: Creation of comprehensive websites, portals and LMS to support educational institutions. Student Management System: Development and integration of student management systems, including NZQA integration.
Government & Agencies
Procurement Platforms: Development of procurement platforms to streamline and enhance the procurement processes for government entities.
AI Assistants: Implementation of AI assistants to improve efficiency and service delivery in various government operations.
Ways of working with CodeHQ New Zealand & Vietnam
Q: How does CodeHQ ensure effective collaboration between New Zealand and Vietnam teams?
A: CodeHQ is committed to high degrees of collaboration between our clients and the teams we provide. Our experience in designing and developing software has proven the importance of working side-by-side with our clients. Excellent practices ensure smooth engagements, through structured ways of working, ensuring balanced workloads, continuous delivery practices and effective use of Agile methodologies like Scrum and Kanban. High-quality governance and iterative project management ensure projects are completed on time, within budget, and to a high standard. Engagement patterns typically include:
- Discovery Engagements
- Proof of Concept (PoC) Engagements
- Augmented Teams: Long-term Engagements
- Outsourced Stand-alone Teams: Long-term Engagements
- Outsourced Projects and Deliverables: Short and Medium-term Engagements
Q: How does CodeHQ use Scrum and Kanban methodologies?
A: CodeHQ uses well-known project management methodologies:
- Scrum: involves sprint planning, daily stand-ups, sprint reviews and retrospectives, ensuring timely delivery, team collaboration and continuous improvement.
- Kanban: offers a flexible, continuous delivery approach, optimal for projects requiring constant iterations amidst fast-paced environments.
Q: What measures does CodeHQ take to avoid late nights for NZ-based personnel?
A: CodeHQ ensures New Zealand clients and staff are not overburdened out-of-hours by defining clear working hours and maintaining a balanced workload across teams. NZ teams work flexible hours between 8 am and 6 pm, while the Vietnam team works flexible hours to optimise the offshore experience.
Q: What are CodeHQ’s continuous delivery practices?
A: CodeHQ employs continuous delivery practices across many projects, ensuring frequent delivery of working software. These practices include:
- Regular and Iterative Development Cycles: projects are divided into small, manageable iterations, allowing for frequent updates and adjustments based on feedback. This approach ensures continuous improvement and adaptability.
- Automated Testing: CodeHQ implements automated testing to quickly identify and address any issues in the software. This includes unit tests, integration tests and end-to-end tests. This ensures that each part of the software functions correctly and works well with other components.
- Automated Deployment: continuous integration and continuous deployment (CI/CD) pipelines are used to automate the process of delivering software updates. This reduces the time between development and deployment, allowing for rapid delivery of new features and bug fixes.
- Monitoring and Feedback: continuous monitoring of the software in production environments allows CodeHQ to identify and resolve issues proactively. Feedback from users and stakeholders is regularly gathered and incorporated into the development process.
- Collaboration Tools: CodeHQ uses tools like Jira and Confluence to facilitate collaboration amongst team members, ensuring clear communication and efficient project management.
- Code Reviews: regular code reviews are conducted to maintain high coding standards and share knowledge among team members. This practice helps prevent technical debt and ensures the long-term maintainability of the software.
Ethical Sourcing / Modern-day Slavery
Q: What is CodeHQ’s approach to ethical sourcing and modern-day slavery?
A: CodeHQ is proactive in ensuring ethical sourcing and tackling modern-day slavery.
- Developing Policies: CodeHQ is fully International Labour Organisation compliant including freedom of association, recognition of the right to collective bargaining, the elimination of forced labour and discrimination.
- Industry Guidance: CodeHQ consults with the Employers and Manufacturers Association of Auckland for expert guidance on modern-day slavery issues, ensuring that its policies align with best practices.
- Staff Conditions in Vietnam: employees in Vietnam are protected by robust local employment laws and enjoy excellent working conditions, highlighting CodeHQ’s commitment to fair labour practices. Routine audits are conducted by the Ministry of Labor, Invalids and Social Affairs (MOLISA) to ensure full compliance with Vietnam labour laws.
General approach to Risk Management
Q: How does CodeHQ manage risks associated with offshoring?
A: CodeHQ employs a multi-faceted approach to manage risks, particularly with offshoring.
- Mitigation Strategies: a unique model is developed to mitigate risks such as staff churn, communication challenges and political instability.
- Location Stability: Vietnam is chosen as a significant offshore location due to its political stability and rich pool of technical talent, reducing sovereign risk.
- Contingency Plans: in extreme cases of sovereign risk, CodeHQ has prepared contingency plans that include relocating operations or forging additional partnerships in different regions.
- Governance: regular governance meetings and feedback mechanisms are proposed to manage ongoing project risks
Specific risk mitigation for software development
Q: What specific risk mitigations does CodeHQ implement for software development?
A: Identifying, assessing and addressing potential risks throughout the project lifecycle to minimize any and all impact by implementing the following.
Project Management and Control:
- Budget and Timeline: regular reviews and adjustments can mitigate risks from hidden complexities.
Legacy Systems, Integration and Data:
- Incomplete or Inaccurate Documentation: engagement of a BA or experienced developers to interpret legacy code mitigates risks from incomplete documentation.
- Database Changes: managed through early project definition and robust change management techniques.
- Integration Challenges: developing a formal integration strategy and coordinating with relevant teams to help mitigate integration risks.
- Data Issues: using automated tools for data validation and thorough testing ensures data integrity and mitigates the risk of corrupt data.
Technology and Security:
- Security Vulnerabilities: implementing robust security measures and conducting regular audits minimise exposure to security risks.
- Performance and Scalability Issues: performance optimisation and scalable architecture ensure the system meets performance requirements.
- Technical Debt: high coding standards, regular code reviews and refactoring address long-term maintenance issues.
User and Stakeholder Management:
- User Training and Adoption: training programs and user-friendly interfaces facilitate system adaptation.
- Stakeholder Alignment: regular engagement and clear communication of project vision manage stakeholder misalignment risks.
Regulatory and Compliance:
- Regulatory Compliance: adhering to all relevant standards and conducting compliance audits ensure regulatory adherence.
- Project Timeline and Budget Overruns: establishing clear milestones, regular progress reviews and contingency plans manage the risks of overruns.
Navigating Emerging technologies
Q: How does CodeHQ stay updated with emerging and challenging technologies?
A: CodeHQ stays at the forefront of emerging technologies through continuous learning and adaptation.
- Adoption of New Technologies: CodeHQ invests in workforce training to stay updated with the latest technological advancements. Frequent development of new technology PoCs ensures our team “tries and learns” as a core part of CodeHQs approach.
- Ethical AI: emphasising ethical decision-making and social responsibility, CodeHQ integrates ethical AI principles into its services, ensuring that AI solutions are developed and deployed in a manner that is transparent, accountable and fair.
- Cybersecurity: CodeHQ follows stringent cybersecurity standards, including assessments against globally recognised frameworks such as CERT NZ 10 Critical Controls, ISO 27002, and the CIS Controls framework. CodeHQ works closely with our clients’ security teams to ensure we comply with all expectations.
- Digital Equity: supporting digital equity initiatives, CodeHQ provides opportunities for professional development and well-being programs that address employees’ physical, mental and financial health.
Environment, Social & Governance (ESG) Policies
Q: What are CodeHQ’s ESG policies?
A: CodeHQ is focused on acting both responsibly and sustainably in business both in its choice of premise, but also its practices.
Environmental Sustainability:
- According to Toitū Envirocare, CodeHQ scores extremely well as one of the leading NZ Businesses in terms of climate impact in their sector.
- CodeHQ’s building in Ho Chi Minh City has smart water, lighting and energy management, extensive green spaces and an ESG policy for continuous improvement.
Social Responsibility:
- Diversity and Inclusion: CodeHQ promotes gender diversity and has several women in leadership roles.
- Support for Disabilities: CodeHQ provides training and internship opportunities for individuals with disabilities
- Community Engagement: CodeHQ supports local communities in New Zealand and Vietnam, including sponsorships for local agencies and support for an orphanage in Vietnam.
- Māori and Pasifika Engagement: CodeHQ actively engages with Māori and Pasifika organisations, through social sponsorship, supporting businesses and fostering a culture of inclusion.
Governance:
- Compliance and Ethics: CodeHQ ensures compliance with all local laws and regulatory requirements, maintaining high standards of governance and ethical practices, strictly avoiding child labour and forced labour.
Data and Privacy
Q: How does CodeHQ manage data sovereignty and privacy regulations?
A: CodeHQ strictly adheres to relevant privacy acts and data protection regulations in both New Zealand and Vietnam:
- New Zealand Privacy Act 2020: CodeHQ ensures adherence to this act, which includes guidelines on how to collect, use and disclose personal information. This gives assurance to New Zealand clients that their data is handled according to local standards.
- GDPR Compliance: when working with clients from the European Union, CodeHQ negotiates specific terms to comply with the General Data Protection Regulation (GDPR), ensuring that sensitive data is protected according to EU standards
- Data Management: CodeHQ ensures that client data is not unnecessarily maintained on its systems unless required for operational purposes. This includes implementing rigorous data security measures to prevent unauthorised access.
- PCI-DSS: CodeHQ has PCI-awareness trained team members in New Zealand and Vietnam
- Use of IT Resources: all staff are instructed to use IT resources conscientiously, maintaining high standards of data security and ethical behaviour.
- Vietnamese Regulations: policies are also updated to comply with stringent local privacy laws in Vietnam, reinforcing a commitment to legal standards across all operational regions.
